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Time Design Hotelpay Support
About Hotelpay /English
FAQ

このセクションの記事

Can I have a Receipt be issued at the accommodations at the time of check-out?
Where can I have a Receipt?
Why is my credit card being declined?
How can I get a refunded?
I did see the booking-completion page, but I haven't received the booking-completion e-mail.
Will I be charged a cancellation fee in case of canceled transportation, such as a canceled flight or ship?
Will I be charged a cancellation fee in case of cancellation due to natural disasters such as typhoons or earthquakes?
What is the cancellation policy?
I wish to cancel my booking.
I’d like to cancel my booking and make a new booking, but I cannot make a new booking because the facility have no availability.

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What is the cancellation policy?

2021年09月24日 04:26 更新

Please contact the accommodation.

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