FAQ
- Can I have a Receipt be issued at the accommodations at the time of check-out?
- Where can I have a Receipt?
- Why is my credit card being declined?
- How can I get a refunded?
- I did see the booking-completion page, but I haven't received the booking-completion e-mail.
- Will I be charged a cancellation fee in case of canceled transportation, such as a canceled flight or ship?
- Will I be charged a cancellation fee in case of cancellation due to natural disasters such as typhoons or earthquakes?
- What is the cancellation policy?
- I wish to cancel my booking.
- I’d like to cancel my booking and make a new booking, but I cannot make a new booking because the facility have no availability.
- I'd like to change my reservation.
- I'd like to check my booking details.
- I cannot login to Reservation Management Page (My Bookings).
- When is the credit withdrawal date?
- How many days in advance will the cancellation fee be charged?